Questions about ordering a producetion? We’ve got you covered! Review our handy guide below for our most frequently-asked questions.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don’t need to be looking at the camera
• Try to get a close up so we can see your pet’s unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame – we can’t add them if they aren’t in the original photo
All our pet decorations are made of environmentally friendly and non-toxic materials, which are non-irritating and non-toxic to pets, so you can use them with confidence.
Our products are suitable for cats, dogs, small mammals (such as rabbits, hamsters), etc. The products also support customized sizes to meet the needs of different pets.
Our designs integrate fashion trends and pet behavior. While being beautiful, they ensure the practicality and comfort of the products, allowing pets and owners to share good times.
•Engraving service: engrave pet name/phone number on the tag.
•LOGO customization: corporate orders can add brand logos.
•Color/pattern customization: support color selection by color card, MOQ (minimum order quantity) varies according to the process.
Each product detail page is accompanied by a size chart, you can choose according to the pet's weight, shoulder height or neck circumference.
We provide a 30-day unconditional return and exchange service. If the product has quality problems, you can contact customer service to apply for free return and exchange, and provide full after-sales support.
